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TERMS AND CONDITIONS

The use of the website www.maromaadventures.com (Maroma Adventures), and any service linked directly to any of its web pages, contents, or services within is expressly conditioned to the acceptance of the following Terms and Conditions, by the use of the before mentioned content and services means your agreement with them. Maroma Adventures reserves the right to add, delete, or modify the following Terms and Conditions at any moment; and all addition, suppression, or modification to the Terms and Conditions will be effective upon their publication in The Website: www.maromaadventures.com

USE OF THE WEBSITE

In order to use the Website, according to the present Terms and Conditions Maroma Adventures will provide you a limited, non-transferable and revocable license to perform legitimate bookings and purchases of our services; this license cannot be used for any other purpose, you must forbear from any speculative, false or fraudulent booking a/o purchase. This Website and its content: texts, paragraphs, sentences, specific combinations of words, letters, or phonetic elements, graphics, buttons, icons, brand icons, logos, graphic design, photographs, commercial adds, patents, commercial methods, specific combinations of colours and shapes, editorial content, printed formats, search engines, digital downloadable data, data compilation, source codes, and software are exclusive property of Maroma Adventures a/o Maroma Adventures has the proper Licenses and Authorization to use them; therefore, you cannot copy, reproduce, re-post, upload, modify, transmit, distribute or, by any means, alter or modify such contents, excepting in any of the following circumstances: (a)where you to download it in order to see and print the content within this website or (b) you download or print the contents being sent to your email by Maroma Adventures; in any of these circumstances, you, solely and exclusively, must use it for your personal use.

As a condition to use the website, you establish and ensure that you:

BOOKING POLICIES

The rates published in the Website are valid only on the quoting day and are subject to change without notice. The rates displayed are guaranteed at the moment of total payment reception. All bookings/reservations are subject to availability. The booking/reservation is considered as completed when you are given a confirmation code/number and the corresponding charge has been applied.

When booking online or through our telephonic customer service, you authorize the use of the credit card number that you provide in order to pay; this action explicitly confirms your knowledge and acceptance of our booking/reservation, payment, waiver and cancellation policies. All the changes in a reservation are subject to availability and rates re-quote.

It is mandatory that you print your booking/reservation coupon and present it upon the given moment in order to obtain the services booked/reserved..

The current policies also apply in the cancellation of bookings/reservations made in fixed payments plans.

PAYMENT POLICY

We Accept Visa, MasterCard and American Express as payment methods. If you prefer to make a bank transfer, contact our phone Customer Service, available the 24 hours, the 365 days of the year.

The amount corresponding to the total price of your booking/reservation will be charged immediately to the credit card that you provide. All the rates published in Mexican pesos (MXN) will be charged in Mexican pesos, and all our rates published in US Dollars (USD) will be charged in US Dollars; these for Visa and MasterCard credit cards.

For any transaction with American Express cards, the rates published in US Dollars will be converted to Mexican pesos at the exchange rate applicable on the date of the transaction. This conversion may cause that the amount appearing in your credit card’s statement appears up to 5% above or below the published price as a result of the currency exchange conversion. Viajes Acuáticos Turquesa S.A. de C.V. is not responsible of such fluctuation in exchange rates and, by the acceptance of the present policies you acknowledge about the exchange rate variation and agree in that the charge made to American Express credit cards is made in Mexican Pesos currency.

RESPONSIBILITY POLICY

Viajes Acuáticos Turquesa S.A. DE C.V. is a tour services provider and travel agency (tour operator), that when providing its services, observes and obliges itself strictly to all the legal regulations established by the Ley General de Turismo, Ley Federal de Protección al Consumidor, and any and all applicable laws and regulations. Viajes Acuáticos Turquesa S.A. DE C.V. Provides its services as an intermediary agent between the customer and the provider of the goods and services published in the Website. Viajes Acuáticos Turquesa S.A. DE C.V. sets commercial negotiation within its own quality and service standards, such as, but not limited to, hosting, ground transportation, air transportation; choosing from among all the providers only those considered as qualified and deemed as the most prestigious in the market..

By this means you, as a customer, authorize Viajes Turqueza del Caribe Mexicano, S.A. de C.V. to act as an intermediary in the booking/reservation of the different selected services, to conform your touristic package.

The mercantile mediation is performed by Viajes Acuáticos Turquesa S.A. DE C.V., from its operation centre located in Cancun, Quintana Roo, Mexico, using its technological platform, whether the purchase was made through the website, the hospitality desks, telephonic customer service or any other media and or technology.

Viajes Acuáticos Turquesa S.A. DE C.V. declares that:

DISCLAIMER

Viajes Acuáticos Turquesa S.A. DE C.V. will not be liable for any claim, cost or expense that results from personal injuries or injuries to third parties, accidents or death, loss or damage of personal property, lack of fun, anger, disappointment, anguish or annoyance (physical or mental) that result from any of the following:

Maroma Adventures will not be liable, and the Customer releases Maroma Adventures from any liability, arising from any claim , cost, expenditure or loss that may happen, including any personal injury, or injury to any third-parties, accidents, demise, damage to any personal property, loss of fun, anger, disappointment, anguish or annoyance (physical or mental) that result from any of the following:

LINKS

The Website may have links to websites operated by third-parties, other than Maroma Adventures. Such links are within the Website as a reference only. Maroma Adventures has no control upon any of those websites and is not liable of any contents, privacy, and practices therein. It is the Customer’s responsibility to take all the measures, when following those links and downloading any software (from the Website or any other website), to ensure that such websites a/o downloads are free of any malware, or any software virus, worm, Trojan, script flaws and any other destructive or harmful elements..

The fact that links to other websites are included in the Website does not mean that Maroma Adventures sponsors any content or material in such websites or has any kind of association with the operators a/o companies of such websites.

FACEBOOK, TWITTER, YOUTUBE

The Website includes links to several social media web pages, among which, in Facebook as Maroma Adventures, Twitter as @MaromaAdventure, and YouTube as Maroma Adventures. All those accounts are managed by Maroma Adventures. The customer acknowledges that those pages have an informative and social marketing nature..

Maroma Adventures will not be liable for the content, information, publication, posting, commenting, for the visual contents such as photographs, videos, hash tags by or of third-parties, or any other content out of the direct management scope of Maroma Adventures; nor for the content shared by the customer or any third-party in such social media web pages out of the control of Maroma Adventures. The customer is liable and responsible of the use that he/she makes of such web pages and releases Maroma Adventures from all liability, including that arising from any misuse or ill-fated use that he/she could perform within them or by the publications, postings, information, commentaries, material of any kind that could be considered as offensive, insidious, erroneous, pornographic, or that could incite violence, rebellion, strikes or any activity forbidden by any law and the good manners.

TRUTHFUL INFORMATION

The customer accepts and acknowledges his/her total obligation and responsibility to provide true and accurate information regarding ages, gender, names (first and last name), about him/herself, as about all the other customers a/o users accompanying him/her or that commission him to use the Website on their behalf, as well as the data and full information for the development of schedules and the booking of ground and marine services (hotels, visits, car rental, restaurants, cruises, etc.) releasing Maroma Adventures from any liability and responsibility regarding any inaccuracy in the data, or any mistake in the information the customer provides for the emission or purchase of tickets, such as age, gender, names, last names, dates, payment methods, routes, schedules, classes, categories, special conditions, etc. In conformity with the cancellation clauses expressed in the present Terms and Conditions

TRANSFERS CANCELLATION POLICIES

TOUR CANCELLATION POLICIES

Reimbursement will apply in the following cases:

Reimbursement will NOT apply in the following cases:

PRIVACY

The customer state that has read the PRIVACY POLICIES of Maroma Adventures, all the terms incorporated in such document, and agrees in that all the terms within are reasonable.

The customer consents Maroma Adventures a/o its Providers/suppliers and distributors (third-parties) to use his/her information for the purposes stated in said document.

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